Shipping Information

Lead Time

Standard orders ship within 15 days from order confirmation. Rush orders available — please specify your deadline at the time of inquiry.

Shipping Methods

• Sea Freight (FCL/LCL) — Most economical for large orders. Departure ports: Ningbo & Shanghai.
• Air Freight — For urgent and sample shipments.
• Express (DHL/FedEx/UPS) — For samples and small orders under 100kg.

Incoterms

We support all major Incoterms:

• FOB Ningbo / Shanghai (default)
• EXW (Ex Works) Haining factory
• CIF (Cost, Insurance, Freight) to your destination port
• DDP (Delivered Duty Paid) — special arrangement

Documentation

We provide all necessary export documents:

• Commercial Invoice
• Packing List
• Bill of Lading / Air Waybill
• Certificate of Origin
• Material Safety Data Sheet (MSDS)
• ISO 9001 Certificate

Returns & Quality Issues

Quality Guarantee

All products undergo strict IPC inspection at every stage. We provide pre-shipment inspection reports and accept third-party inspections (SGS, BV, Intertek).

Defect Claims

If you receive defective products, please notify us within 15 days of receipt with:

• Photos and videos of the defects
• Order number and quantity affected
• Inspection report (if applicable)

Resolution

For verified quality issues, we offer:

• Replacement in your next order
• Credit toward future purchases
• Full or partial refund (case by case)

Custom OEM Orders

Custom OEM products are non-returnable unless they fail to meet agreed specifications. We strongly recommend confirming samples before bulk production.

Contact

For shipping or quality questions: info@home-seals.com